Job Summary

Rakuten Symphony CPaaS platform provides communication API’s to global and domestic enterprises in Japan and APAC over various channels such as SMS, Email& RCS and more.
We design and develop CPaaS services for enterprises. The CPaaS team is a dynamic and innovative team dedicated into providing high-quality communication services to Enterprises. We are looking for a talented and experienced Product Manager with 7+ years of proven successful product management experience in the IT market to join our growing team.

Responsibilities

• Define the product requirements
• Develop and execute the product strategy for the CPaaS platform, including defining the product roadmap, prioritizing features, and managing the product backlog
• Conduct market research and gather feedback from customers and stakeholders to identify new features and improvements to the platform
• Work closely with cross-functional teams including engineering, operations and support, sales, marketing, business operations and customer success to ensure the successful development and launch of new features and updates to the platform
• Oversee product development with R&D leader, make sure R&D understand the product requirements and implement and verify correctly
• Work closely with operations and support teams to help them in serving customers on product questions and requirements and learn from them about customers’ needs
  
• Collaborate with sales and marketing teams to develop go-to-market strategies for new features and updates to the platform. Support sales activities such as customer meetings, events etc.
  
• Monitor and analyze key metrics to measure the success of the platform and identify areas for improvement
• Act as a product evangelist, promoting the platform to customers, partners, and industry events

Minimum Qualifications

• 5+ years of experience in product management on IT SaaS product, with proven experience in developing and launching features
• Strong analytical skills, with experience using data to support product decisions
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Demonstrated track record of leading product and launching features
• High business skills and understanding: building business models, understanding customer needs and customer business position
• Results-Oriented: Driven to achieve product targets on time
• Collaboration & Relationship Management: Ability to collaborate effectively with multiple stakeholders inc. customers and vendors
• Legal understanding: highly capable in understanding legal and regulation considerations 
• Ability to provide clear reporting and communicate with higher management
• Ability to work in fast‑moving in a high‑autonomy environment
• Proficiency in English, and native speaker in Japanese

Preferred Qualifications

• Proficiency in other languages except Japanese and English

Recruitment Process

Notifications

• Those who have no disqualification for overseas travel (must have completed or be exempt from military service)
• Persons with disabilities and persons eligible for national protection will be given preferential treatment in accordance with relevant laws when providing support.
• All positions have a probationary period of three months, and the probationary contract may be extended or terminated depending on the evaluation.
• If there are any false information in the submission or in the recruitment process, acceptance may be cancelled.
• The process may change depending on the situation, and if there is a change, separate guidance will be provided to the applicant.
• All recruitments are occasional. So if successful applicants occur, the recruitment announcement may be closed early.
• If the final assessment does not meet internal standards, recruitment may be cancelled.
• Personal information, including your resume, will be kept for up to two years from the date of notification of the final result of the recruitment process. But the information can be deleted if applicant requests.
• Employee Benefits may be subject to change based on the company's budget and headquarters' policies.
• As this recruitment process accepts applications and documents online only, submitted materials are not subject to return under the Fair Hiring Procedure Act. 
• All application forms and supporting documents will be securely disposed of in accordance with relevant laws and regulations after the recruitment process is completed.