Job Summary:

Responsibilities

1. Service Operation

• Support daily service operation tasks (monitoring processes, managing accounts/permissions, etc.)
• Monitor service issues and perform first-level responses
• Report and track bugs/issues in collaboration with development, QA, and product teams
• Maintain and update operation manuals and FAQs
• Collect user feedback and share insights with relevant teams
• Organize internal operation data and prepare basic reports
  
  

2. Customer Support

• Respond to customer inquiries through email
• Identify and categorize customer issues (VOC), analyze root causes

• Communicate with customers empathetically and provide clear guidance
• Report recurring customer issues and insights for service enhancement

3. General Tasks

• Assist cross-functional teams (PM, development, design) with service improvement initiatives
• Suggest ideas to optimize and streamline operational processes

• Support operational validation and review user guidance when launching new features/services
• Support related duties or tasks as assigned

Minimum Qualifications

• Bachelor's degree or 3+ years of relevant experience

• Strong understanding of web/app-based digital services

• Ability to prepare clear documents using Excel/MS office/Notion, and so on
• Willingness to challenge oneself in an environment where communication with international colleagues is required
• Proficiency in English

Preferred Qualifications

• Experience in IT service operations or customer support

• Familiarity with tools such as Jira, Zendesk, Freshdesk, etc.

• Ability to analyze user problems and suggest improvements
• Experience in a startup or tech-driven organization

Recruitment Process

Notifications

• Those who have no disqualification for overseas travel (must have completed or be exempt from military service)
• Persons with disabilities and persons eligible for national protection will be given preferential treatment in accordance with relevant laws when providing support.
• All positions have a probationary period of three months, and the probationary contract may be extended or terminated depending on the evaluation.
• If there are any false information in the submission or in the recruitment process, acceptance may be cancelled.
• The process may change depending on the situation, and if there is a change, separate guidance will be provided to the applicant.
• All recruitments are occasional. So if successful applicants occur, the recruitment announcement may be closed early.
• If the final assessment does not meet internal standards, recruitment may be cancelled.
• Personal information, including your resume, will be kept for up to two years from the date of notification of the final result of the recruitment process. But the information can be deleted if applicant requests.
• Employee Benefits may be subject to change based on the company's budget and headquarters' policies