About Team,

Rakuten Symphony CPaaS platform provides communication API’s to global and domestic enterprises in Japan over various channels such as SMS, Voice, Email & RCS. We design and develop CPaaS services for enterprises. The CPaaS team is a dynamic and innovative team dedicated into providing high quality communication services to Enterprises. We are looking for a talented and expirienced Sales Manager to join our growing business team. The sales Manager will focus on selling CPaaS services to Japan domestic enterprises.

Responsibilities

• Acquire New Enterprise Clients (Japan)

  • Generate new sales by targeting medium to large Japanese enterprises that currently utilize SMS for customer communication. Manage the entire sales cycle from lead generation to deal closure

• Sales Cycle Management:

  • Identify and qualify potential customers

  • Generate new leads through proactive outreach

  • Conduct customer meetings to understand their needs

  • Analyze customer business and technical requirements, aligning them with product capabilities and timelines.

  • Negotiate business terms and finalize contracts to close deals

• Upsell to Existing Clients:
  Proactively monitor customer satisfaction and maintain open communication to identify new needs and opportunities to increase customer lifetime value through upselling and cross-selling
• Consistently meet or exceed quarterly financial targets
• Commercial & Legal Management:
  Lead commercial negotiations and manage legal processes in collaboration with the company's legal team.
• Proactive Lead Generation & Relationship Building:
  Continuously generate new leads and cultivate strong, long-term customer relationships to ensure ongoing success and identify future opportunities
• Customer Liaison:
  Serve as the primary point of contact between the customer and the CPaaS team throughout the entire customer lifecycle, from initial sales to ongoing operations
• Cross-Functional Collaboration:
  Work closely with Finance, Business Operations, and Engineering departments to ensure smooth business operations and optimal customer satisfaction
• Performance Monitoring:
  Monitor customer performance (quality, costs, etc.) to ensure alignment with company targets and objectives

Minimum Qualifications

• 3+ years of direct sales experience in the enterprise communications market
• Experience in the telecommunications, messaging, and/or SMS market is highly desirable
• Proven experience in enterprise sales within the Japanese market
• Demonstrated track record of consistently exceeding revenue targets from assigned accounts, with a proven ability to identify and capitalize on upsell and cross-sell opportunities
  
• Driven to achieve quarterly and annual revenue and margin targets effectively
• Strong negotiation skills with a commercial mindset
• Excellent communication and interpersonal skills, with the ability to communicate effectively at all levels of an organization
• Fluency in Japanese and English 
• Familiarity with finance and accounting procedures
• Ability to collaborate effectively with multiple stakeholders and manage customer relationships

Preferred Qualifications

• Degree in IT / Computer Studies
• Proficiency in other languages 

Recruitment Process

Notifications

• Those who have no disqualification for overseas travel (must have completed or be exempt from military service)
• Persons with disabilities and persons eligible for national protection will be given preferential treatment in accordance with relevant laws when providing support.
• All positions have a probationary period of three months, and the probationary contract may be extended or terminated depending on the evaluation.
• If there are any false information in the submission or in the recruitment process, acceptance may be cancelled.
• The process may change depending on the situation, and if there is a change, separate guidance will be provided to the applicant.
• All recruitments are occasional. So if successful applicants occur, the recruitment announcement may be closed early.
• If the final assessment does not meet internal standards, recruitment may be cancelled.
• Personal information, including your resume, will be kept for up to two years from the date of notification of the final result of the recruitment process. But the information can be deleted if applicant requests.
• Employee Benefits may be subject to change based on the company's budget and headquarters' policies.
• As this recruitment process accepts applications and documents online only, submitted materials are not subject to return under the Fair Hiring Procedure Act. 
• All application forms and supporting documents will be securely disposed of in accordance with relevant laws and regulations after the recruitment process is completed.