System Administrator | Rakuten Symphony IS BU

System Administrator | Rakuten Symphony IS BU

System Administrator | Rakuten Symphony Korea | 경력 | 정규직 | Korea | 채용 시 마감

※ When submitting documents, attaching an English Resume or CV is mandatory Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit : https://global.rakuten.com/corp/ Job Summary: We are seeking a Systems Administrator to support our end users locally and across the region remotely. This person should be highly motivated to work in a fun, fast-paced, and high-growth agile environment. The Systems Administrator will be assigned tasks and activities pertaining to the support of employee usage of desktop computing devices and relevant software technologies. In addition, the candidate may be involved in designing, implementing, and maintaining robust network systems to ensure uninterrupted connectivity, scalability, and security. The ideal candidate will collaborate with global teams and stakeholders to enhance network performance and resolve complex technical challenges. Key Responsibilities Provide tier 1-2 Support for end-user devices, applications, and services Responsible for new user set-up and user terminations Manage user accounts, credentials, permissions, access rights, storage allocations, and Active Directory administration Build, deploy, and maintain company-issued devices for Windows PC or Macbooks Monitors IT queues to effectively manage or direct support requests or escalations Able to assist with the resolution of any system failures and troubleshoot issues Maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans Actively collaborates with information technology staff, project managers, and end-users to gather, develop, and implement customer requirements Supports ITIL processes including change, incident, request, and problem management through active documentation of all service tickets and projects Stay updated on emerging IT technologies and recommended improvements Minimum Requirements (Knowledge, Skill, Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 3 or more years of hands-on experience working in the capacity of an IT administrator on desktops and/or IT service functions preferred. Bachelor’s Degree preferably in Computer Science, Information Systems, Information Technology, or related field. A diploma in Information Systems is acceptable in lieu of a degree. Minimum of 3 years experience with hardware for PC and Apple devices Minimum of 3 years experience with desktop management including operating system deployment, application packaging and deployment, patch management and application virtualization Minimum of 3 years experience Microsoft Active Directory Domains. Minimum of 2 years experience with of M365, and common productivity applications (Zoom, VPN, LastPass) Has worked with or is familiar with the following software applications (Jamf, Crowdstrike, Code42, Zscaler) General understanding of networking/wireless components and terminology Excellent problem solver; able to prioritize and coordinate between tasks Laptop imaging experience a plus Knowledge of mobile device configurations and troubleshooting Passionate about delivering excellent customer service Strong organizational and documentation skills Able to work effectively in a team environment as well as alone Excellent analytical and problem-solving skills. Effective communication skills and the ability to work in a global team environment. Proficiency in English (reading, writing, and speaking). Preferred Qualifications • Certifications such as CCNA, CCNP, or equivalent.• Certifications of Microsoft Products, such as Microsoft Entra ID (Azure Active Directory), Microsoft 365 or equivalent.• Experience with SD-WAN or software-defined networking technologies.• Knowledge of automation tools (e.g., Ansible, Python) for network configuration.• Familiarity with ITIL practices and change management processes. * Candidates with less relevant experience and/or lower qualifications will be considered for the IT Support Technician position. Recruitment Process Notifications Persons with disabilities and persons eligible for national protection will be given preferential treatment in accordance with relevant laws when providing support. All positions have a probationary period of three months, and the probationary contract may be extended or terminated depending on the evaluation. If there are any false information in the submission or in the recruitment process, acceptance may be cancelled. If the final assessment does not meet internal standards, recruitment may be cancelled. Personal information, including your resume, will be kept for up to two years from the date of notification of the final result of the recruitment process. But the information can be deleted if applicant requests. All recruitments are occasional. So if successful applicants occur, the recruitment announcement may be closed early. The process may change depending on the situation, and if there is a change, separate guidance will be provided to the applicant. Employee Benefits may be subject to change based on the company's budget and headquarters' policies